Universal Remote Control ZC800 Uživatelský manuál stáhnout pdf (Strana 4)

equipment will be posted to Customer’s account and will appear on the next available

billing statement. In the event that the Equipment is destroyed, damaged, lost or

stolen, or not returned to Charter upon termination of Service, Customer shall be

liable to Charter for applicable unreturned equipment fees as may be set forth in

your Video Services rate card or any Supplemental Terms form, if applicable, or the

full replacement cost of such equipment. Further, Customer understands and agrees

that Charter may charge Customer’s credit card on ﬁle at termination of Service in the

amount of any outstanding balance and/or for the cost of any unreturned Equipment,

in accordance with applicable law.

PRIOR ACCOUNTS. Customer represents that no monies are owed to Charter from

previous accounts with Charter. If Charter ﬁnds a prior account with Customer with

monies owed to Charter, then Charter may apply any funds received to that prior

account before the funds are applied to the new account. If customer is requesting

new services, any prior account balance owed must be paid before new services

can be completed.

MOVING. Before you move, please contact Charter. This is the best way for us to

disconnect your Service, recover your Equipment and arrange for cable television

service in your new home. Call us in advance, and Charter will schedule a new

installation, provided that your new home is in our service area. Should you decide to

disconnect your cable television Service, receivers, remote-control devices, modems

and any other equipment provided by us should be returned to us immediately. Do

not leave the Equipment in your vacant home or with anyone else.

INSIDE WIRING*. A Wire Maintenance Plan is offered to customers for a low monthly

rate. It covers the repair of customers’ inside communications wires. The optional plan

applies to most inside wiring problems associated with cable and telephone wires.

Charter does not service television sets, or any other equipment (such as VCR’s,

home antennas, or other cable compatible equipment) not owned by us as part of

this plan, even if it is attached to the cable or to the cable equipment. Certain other

limitations may apply to the plan, such as the exclusion of repairs necessary as a

result of illegal installations, abuse or other misconduct, unauthorized modiﬁcations

of inside wiring and/or catastrophic events like ﬁres or ﬂoods. Please contact Charter

for more information about the Wire Maintenance Plan.

SUSPENSION/CREDITS FOR LOSS OF SERVICE. Charter endeavors to respond to

a complete outage in a customer’s service within 24 hours of the outage being

reported, except in situations beyond our control. If you have a service problem,

please contact Charter immediately as any applicable credit that is available will

be issued from the date you notify us. Charter will not be responsible for any failure

or interruption of programming or Service resulting from circumstances beyond its

control. Customer shall not be entitled to consequential damages of any sort, under

any circumstance.

INDEMNITY. In requesting and accepting Service, Customer agrees to indemnify

and hold Charter harmless from and against any and all demands, claims, suits,

attorney or witness fees, liabilities and other expenses for damages to property or

injury or death of any person arising from the installation and provision of Service,

except such as was caused by the negligence or willful misconduct of Charter or

its authorized employees or agents. You agree that Charter is not liable for any

consequential damages as a result of any loss of Service, nor will you make any

claims or undertake any actions against Charter for loss of Service.

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COMPLAINT PROCEDURES Charter Communications maintains ofﬁces and trained

maintenance staff to respond promptly to customers’ requests. Technical personnel

will be dispatched as needed. We strive to resolve any complaints concerning service

as quickly as possible. Should a customer have any unresolved complaint regarding

quality of service, equipment malfunctions, or similar matters, please contact Charter

Customer Service. If a complaint remains unresolved, you may write a brief explanation

of the complaint and actions taken and send them to: Charter Communications,

Vice President, 95 Higgins Street, Worcester, MA 01606. Additionally, Charter

Communications holds an operating certiﬁcate from the Vermont Public Service Board

and is also regulated by the Federal Communications Commission. Both of these

entities may assist customers who are unable to get a satisfactory resolution of their

complaints directly from the company.

Dispute Resolution: You should ﬁrst try to resolve any complaint or dispute directly

with Charter. If you remain unsatisﬁed by Charter’s response, you may request

assistance from the Vermont Department of Public Service Consumer Hotline by calling

1-800-622-4496 or writing 112 State Street, Montpelier, VT 05620-2601. Assistance

is available Monday through Friday, except state holidays, between the hours of 7:45

a.m. and 4:30 p.m. TTY/TDD number is 1-800-734-8390.

THEFT OF SERVICE

Theft of service is the unauthorized interception and/or receipt of any communications

and services offered over a cable system or tampering with cable equipment

without the express authorization of the cable operator. Cable theft can occur when

an individual knowingly and willfully makes illegal connections to a cable system

or alters any equipment or installs any unauthorized equipment so as to receive

Charter’s cable signal without Charter’s authorization or knowledge. Cable theft can

also occur when an individual continues to receive Charter’s cable signal subsequent

to termination of Service.

Any person who unlawfully intercepts or receives communications provided over a

cable system violates the Federal Communications Act as amended. [See 47 U.S.C.

§553]. This includes the theft of audio, video, textual data, or other service, including

data transmitted to or from a customer over a system that has interactive capability.

Parties found guilty of cable theft are subject to both civil and criminal penalties,

which may include substantial ﬁnes and/or time in prison. These prohibitions apply

to manufacturers, suppliers and users of unauthorized cable devices.

Also, a cable operator may seek substantial monetary damages for the theft of its

cable services. In addition, if the violations are willful and for commercial advantage

or private ﬁnancial gain, the court may award additional damages of up to $50,000

in civil cases and a maximum of $100,000 for certain criminal violations, in addition

to a maximum of ﬁve years imprisonment for subsequent offenses.

Congress enacted this legislation because it believes that theft of cable service poses

a major threat to the economic viability of cable operators and cable programmers.

Theft of service creates unfair burdens on cable customers who are forced to subsidize

the illegal reception by other individuals of cable service without paying for it.

To contact Charter call 1-888-GET CHARTER (1-888-438-2427)

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