Universal Remote Control ZC800 Uživatelský manuál stáhnout pdf

2012 Annual Customer Notiﬁcation

Dear Charter Customer:

Thank You for being a Charter customer! The information that follows is a compilation

of the TV products and services we have to offer; prices and options for programming

services; installation and service maintenance policies; brief instructions on how to

use the cable service; channel positions of the programming we carry; billing and

complaint procedures; information on your right to privacy; an explanation of Local

Access and how to use it; and the role of the Cable Advisory Council. The Federal

Communications Commission requires cable systems to provide customers annually

with an updated version of this information. Should you have any questions after

reviewing the information, please don’t hesitate to call us or go to our website at

charter.com. We’re here to assist you.

Sincerely,

Charter Communications

FRANCHISE CONTACTS

The Vermont Department of Public Service and Public Service Board desire to

hear the views of subscribers regarding the quality of services provided by Charter

Communications and the reasonableness of the terms upon which those services

are provided.

To convey your views or seek assistance with a dispute, you may contact the

Consumer Affairs Division of the VT Department of Public Service at 800-622-

4496 or 802-828-2332, Monday-Friday, except holidays, 7:45 a.m. - 4:30 p.m.,

or write DPS, 112 State Street, Montpelier, VT 05620-2601. TTY/TDD number

1-800-734-8390.

The division can also assist you in submitting a dispute to the Vermont Public Service

Board, which is the franchise authority. The access management organizations

(AMO) for Charter are: Kingdom Access Television (KATV) in Northeast Vermont and

Central Vermont Television (CVTV) in Central Vermont.

PAYMENT OFFICES

459 Portland Street

Johnsbury, VT 05819

888-GET CHARTER

1:00 p.m. - 1:30 p.m. (closed for lunch)

304 North Main Street, Suite 1

Barre, VT 05641

12:45 p.m. - 1:30 p.m. (closed for lunch)

OFFICE HOURS

Monday, Wednesday & Thursday 8:30 a.m. - 4:30 p.m.

Tuesday 10:00 a.m. - 6:30 p.m.

Friday 9:00 a.m. - 4:30 p.m.

Charter Communications

appreciates your subscription to our cable television

service. To ensure that you understand our service and billing procedures, we have

outlined the essential information below.

OVERVIEW OF CHATER’S TV SERVICES

CHARTER TV BASIC (Basic Tier Availability) The Basic Service Tier, where available,

is our lowest level of cable service. Charter TV Basic includes off air broadcast

stations and may include any franchise-required public, educational and government

access channels. All such programming varies on a community-by-community basis

and is subject to change at any time, subject to applicable law. Pursuant to federal

law, cable customers must subscribe to Charter TV Basic in order to subscribe to any

other cable video service.

EXPANDED SERVICE The Expanded Service Tier, where available, is an optional

level of service above and beyond Basic Service and is billed separately from Basic

Service. A customer must receive Charter’s Basic Service Tier in order to be eligible

to receive Expanded Basic. Expanded Basic Service may include many of the non

premium cable channels such as the Discovery Channel

, Lifetime

, ESPN

, A&E

the USA Network

, and TNT

. All such programming varies on a community-by-

community basis and is subject to change at any time, subject to applicable law.

CHARTER TV DIGITAL PACKAGES & TIERS There are various digital TV packages

and options for a customer to choose including Charter TV in Digital, Charter TV

Select, Charter TV Silver and Charter TV Gold. Where available, these packages

provide an optional level of service that requires a receiver and provides access to an

array of movies and other programming in crisp digital-quality picture and sound.

Additional channel tiers offered: Digi Tier 1 which includes NFL Network, ESPN U,

Investigation Discovery, Nick Jr. and a variety of other channels, Digi Tier 2 which

includes NFL RedZone, Fox Soccer, Smithsonian Channel, Boomerang and a variety

of other channels, Sports View, Faith & Values View, and Latino View.

PREMIUM SERVICES* Premium Services are available on a per channel or per

service basis. Premium Channels generally include Home Box Ofﬁce

, Cinemax

Starz

, Encore

, Showtime

, The Movie Channel™ and EPIX™. Not all premium

services are available in all areas. There is a separate monthly charge for premium

channels.

OTHER OPTIONAL SERVICES In addition to these programming services, Charter or

its leasing afﬁliates may also offer its customers, for an additional monthly charge,

the rental of receivers or remotes, and the following services where available: HD,

DVR*, Charter Internet and Charter Phone.

A NOTE ABOUT PROGRAMMING Charter receives programming from various

broadcast and cable networks. Charter is not responsible for the content aired by

these networks and may not alter the programming schedule. Please contact speciﬁc

cable or broadcast networks directly with your programming complaints or questions.

You will ﬁnd pricing and channel line-ups for your speciﬁc area provided with this

notice. You may also view the channel line-ups and additional services available in

your area at www.charter.com.

HOW TO USE YOUR TV SERVICES

Charter’s broadband network and customer premises equipment, including the

receiver and modem, are designed to be safe and reliable for carrying television,

internet and phone signals. Here are just a few tips to keep it that way:

1. During severe electrical storms you should unplug your television set and

cable receiver to avoid damage. Charter and television set manufacturers are

not responsible for damage that occurs due to acts of nature.

2. Remember your receiver operates on 110 volts so take all the precautions that

you would for any small appliance-such as checking to see that the cord is not

worn or damaged.

3. For your own safety, do not attempt to open or otherwise tamper with your

receiver.

4. If you have someone other than Charter install the inside wiring in your home,

or if you do it yourself, you are responsible for ensuring that the wiring does

not interfere with the normal operation of the cable system and that it complies

with applicable federal regulations, including protections against signal

leakage.

CABLE COMPATIBILITY

Most modern television sets and VCRs are cable compatible and can receive the

analog and digital signals carried on the cable system if those signals have not

been encoded to secure the signal. “Cable-ready” television sets may be connected

directly to the cable system and will receive the non-secure analog or unencrypted

digital signals present on the system. Except for new television sets equipped to use

the CableCARD technology, described later in this notice, television sets may not

receive the digitally encrypted signals carried on Charter’s cable system without a

receiver provided by Charter. A receiver may also be required if the television set is

not cable ready and cannot receive the large number of channels available on the

cable system.

ABOUT YOUR RECEIVER

Even if your television set is cable compatible or cable-ready, you may still need

a receiver to receive secure analog, digital or HDTV signals that are carried on the

cable system. Secure analog or digital signals include premium services that have

been secured by the cable system and are delivered only to those customers who

elect to have them as part of their service package. These include premium movie

channels, special events, On Demand events, and other premium service offerings.

The receiver is a tuner/decoder. It receives the cable channel selected by the customer

and converts it to a format that can be received by the customer’s television set

or device. This converted signal is usually displayed on channel 3 or 4 on the

customer’s television set or device. Some receivers also provide video and audio

outputs, which can be connected to the video and audio inputs of the customer’s

devices if they are present. Operating your television set after it is connected to the

cable television system is easy. Turn on your television and the cable receiver. Ensure

your television set is tuned to the proper channel to receive the signals from the

receiver. This connection could be RF (channel 3 or channel 4), video baseband,

component or HDMI input. Select the channel you wish to watch by selecting it on the

receiver using the remote control. To ensure reliable operation, conﬁrm the receiver is

plugged into a non-switched power outlet (one that is not controlled by a light switch)

and that connections on the back are secure. Loss of power to the receiver may result

in a temporary loss of your cable television service.

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Services listed in this notice may not be available in all Charter areas. Digital equipment

may be required to view certain channels or receive certain services. Please contact your local

Charter ofﬁce or customer service number if you have any questions about service availability.

*Not applicable to Charter Business Public View and Hospitality customers.

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Strany 1 - HOW TO USE YOUR TV SERVICES

2012 Annual Customer NotiﬁcationDear Charter Customer:Thank You for being a Charter customer! The information that follows is a compilation of the

Strany 2 - PARENTAL CONTROLS

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Strany 3 - E436T_92 SA5CF0KC

Customers who notify us that they are not satisﬁed with our scrambling may receive a special ﬁlter, which Charter will install to prevent further rece

Strany 4 - THEFT OF SERVICE

equipment will be posted to Customer’s account and will appear on the next available billing statement. In the event that the Equipment is destroyed,

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